Terms of Service

Effective 14 November 2026

These terms apply when you use the PileaNotes app ("Pilea"), made and run by dr. Hesti Ismarini, Surabaya, Indonesia ("we"). By signing in to Pilea, you agree to these terms and to our Privacy Policy.

1. Your account

You sign in with an Apple or Google account. Keep your account and devices secure.
One Pilea account per person. You're responsible for what happens in your account.
You can delete your account at any time in Settings → Delete account.

2. Your notes stay yours

Everything you create or upload — notes, photos, recordings and files — stays yours. You give us a limited permission to store it, copy it to your devices and show it back to you, only so that Pilea works.

3. Fair use

Don't use Pilea to store or share unlawful content, including child exploitation material, non-consensual intimate imagery (including AI-generated), or material that infringes other people's copyright. Don't try to disrupt, break into or overload Pilea's servers. We may suspend or close accounts that break these rules.

4. Storage and subscriptions

Free: 2 GB. Pro: 100 GB. Pro Plus: 500 GB. The price is the one shown in the App Store when you buy.
Subscriptions are charged to your Apple ID and renew automatically every month or year unless cancelled at least 24 hours before the end of the current period.
Manage or cancel in iPhone Settings → your name → Subscriptions. After cancelling, your plan stays active until the end of the period you paid for.
Refunds are handled by Apple under Apple's policies (reportaproblem.apple.com).
If your space is full or a subscription ends, existing notes are never deleted or locked; only new photos and files wait until there is room again.
A subscription belongs to the Pilea account that bought it.

5. Availability

We work to keep Pilea available and your data safe, but the service is provided "as is". There may be outages, maintenance or feature changes. We recommend using the app's backup feature for important notes.

6. Limitation of liability

To the extent the law allows, we are not liable for indirect losses, lost profits or lost data arising from your use of Pilea. Our total liability is limited to the subscription fees you paid in the last 12 months.

7. App Store terms

Pilea is distributed through the App Store. Apple's standard End User License Agreement also applies. Apple is not responsible for Pilea or its content.

8. Changes to these terms

We may update these terms. The date above will change, and for important changes we'll let you know in the app. By continuing to use Pilea after a change, you accept the new terms.

9. Governing law

These terms are governed by the laws of the Republic of Indonesia. If something goes wrong, let's first try to sort it out together at halo@pileanotes.com.